Privacy Policy
Dee's Teas is committed to protecting your personal information. This policy explains how we collect, use, store and disclose it.
We follow the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). The APPs govern how we collect, use, disclose, store, secure and dispose of your personal information. You can read the APPs on the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
What is personal information and why do we collect it?
Personal information is information or an opinion that identifies an individual. Examples include your name, address, email address and phone number.
We collect personal information in several ways, including through our online store at www.deesteas.com.au, by email, through correspondence and phone calls, through cookies, and from third parties such as our payment and shipping providers.
We collect your personal information to process and deliver your orders, respond to your questions, and send you marketing if you've agreed to receive it. We may also use it for related purposes you would reasonably expect. You can unsubscribe from our mailing list at any time using the link in our emails or by contacting us.
Sensitive information
The Privacy Act defines sensitive information to include information about health, racial or ethnic origin, political opinions, religious or philosophical beliefs, criminal record and membership of professional or trade associations.
We will only use sensitive information:
- for the primary purpose it was collected for
- for a secondary purpose directly related to the primary purpose
- with your consent, or where required or authorised by law.
Third parties
Where reasonable and practicable, we collect your personal information only from you. If a third party provides us with information about you, we will take reasonable steps to let you know.
Disclosure of personal information
We may disclose your personal information:
- to service providers who help us run our store, such as Shopify, our payment processors and Australia Post
- to other third parties where you consent
- where required or authorised by law.
Security of personal information
We store your personal information in a way that reasonably protects it from misuse, loss, and unauthorised access, modification or disclosure.
When we no longer need your personal information, we take reasonable steps to destroy or de-identify it. We keep order records for a minimum of 7 years to meet our legal obligations.
Access to your personal information
You may request access to the personal information we hold about you, and ask us to update or correct it, subject to some exceptions. Please contact us in writing.
Dee's Teas won't charge a fee for an access request, but may charge an administrative fee for providing a copy of your information. We may ask you to verify your identity before releasing it.
Keeping your information accurate
We take reasonable steps to keep your personal information accurate, complete and up to date. If you find that the information we hold is wrong or out of date, please let us know so we can fix it.
Policy updates
We may update this policy from time to time. The current version is always available on our website.
Complaints and enquiries
If you have a question or complaint about this policy or how we handle your information, please contact us at: